This Privacy Policy explains how Derk (“Derk”, “we”, “us”, or “our”) collects, uses, and shares information when you use our website, dashboard, and AI-powered chat widget (collectively, the “Service”).
Derk lets you create and configure an AI-powered chat widget for your website. The widget can answer customer questions using your business knowledge, and conversations can be escalated to your team (or an expert) when assistance is required. Derk also provides a chats dashboard and a sandbox environment to test responses before deploying.
If you create an account, we collect information you provide such as your email address and other details needed to access and manage your dashboard.
When you set up Derk, we collect configuration details you provide to run the widget and your project, which may include:
We collect and store chat conversations and messages sent through the widget and dashboard, including:
Depending on your plan and configuration, the Service may support audio and file inputs. If you or your website visitors upload audio or files through the widget, we collect and store that content to provide the feature.
We may collect technical information necessary to operate and secure the Service, such as device/browser information, approximate location derived from IP address, log data, and events related to feature usage (for example, chats created, escalations triggered, and dashboard interactions).
We use information we collect to:
We may share information in the following ways:
If escalation is enabled, we share relevant chat content and context with the people you designate (for example, your sales/support team or an expert) so they can assist the conversation.
We use third-party service providers to host, maintain, and operate parts of the Service (for example, infrastructure, databases, analytics, and customer support tooling). These providers may process data on our behalf under confidentiality obligations and only as needed to provide their services to us.
If you subscribe to a paid plan, billing is handled through our payment and merchant-of-record providers (for example, Polar). They process payment-related information (such as card details) directly. We typically receive limited billing data (for example, subscription status, plan, and transaction identifiers) to manage your account.
We may disclose information if we believe it is necessary to comply with applicable laws, lawful requests, or to protect rights, safety, and security of Derk, our users, or the public.
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.
We retain information for as long as needed to provide the Service and for legitimate business purposes, such as maintaining records, resolving disputes, enforcing agreements, and complying with legal obligations.
Chat transcripts, configuration data, and sandbox conversations may remain available in your dashboard while your account is active. You may request deletion as described below.
We take reasonable measures to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service can be 100% secure, and we cannot guarantee absolute security.
Your information may be processed in countries other than where you live, depending on where our service providers operate. We take steps designed to ensure appropriate safeguards when transferring data internationally, where required by law.
The Service is not intended for children under 13 (or the age required by local law), and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.
The Service may be used on third-party websites (your site, or sites you manage). This Privacy Policy applies to Derk’s processing of information. The website where the widget is embedded may have its own privacy practices.
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. If changes are material, we may provide additional notice as appropriate.
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: contact@hiderk.com